Aftercare and warranties in residential construction

What to expect.

From January 1, 2024, the Building Quality Assurance Act will apply. Especially for residential construction, this is a far-reaching law that leads, among other things, to a fundamental change in the contractor's liability after completion. Our training will take you through the new regulations in a nutshell.

Furthermore, during the training we explain in a practical manner and with many case examples for which defects a contractor is still liable after delivery of a house. Here we zoom in on the specific liability system as it follows from the guarantee and warranty regulations of Woningborg and SWK, among others.

Then we will provide practical tips & tricks on how best to handle residents' complaints in a customer-oriented and effective manner. For this we will use communication consultant and trainer Maarten Tuit.

Output

After attending the training, you will take home the following output:

• update new regulations Quality Assurance for Construction;
• knowledge of which complaints the contractor is required to handle and which are not;
• How to deal with the tightened 5% rule;
• tools to be service-oriented without giving too much away;
• tools to handle post-delivery complaints in a customer-focused and effective manner.

Target

• Service and aftercare staff;
• Buyer escorts;
• Performers;
• Project leaders;
• Corporate lawyers.

The level of this training is basic.

Location, duration and cost

Poelmann van den Broek office attorneys, Wijchenseweg 10 in Nijmegen. The training lasts 4 hours and costs € 395. This training is also available in-house or customized.